This Policy explains when an order can be cancelled, when a product can be returned, how refunds are calculated and how long they take. It applies to purchases made from Adarna Inc. through ibtaura.com and our official channels.
Current status: the Aura Clarus wearable device is not yet on general sale. This Policy takes effect for each product from the date that product becomes available to purchase, and governs any order placed from that date. Beta access to our apps is provided free of charge and involves no payment, so no refund arises.
1. Cancelling an Order
- Before dispatch. You may cancel any order at no cost before it has been dispatched. Write to us and we will cancel it and refund in full.
- After dispatch. Once an order has been dispatched it cannot be cancelled, but it may be returned under the conditions below.
- Cancellation by us. We may cancel an order where the item is out of stock, where a pricing or listing error has occurred, or where we cannot deliver to your address. If we do, you receive a full refund and an explanation.
2. Returns
You may return an eligible product within 7 days of delivery for a refund, provided it is unused, undamaged, and returned in its original packaging with all accessories and documentation.
Hygiene matters with a wrist-worn device. A product that has been worn beyond a reasonable inspection may be refused, or may attract a deduction for loss of value, in line with applicable United States consumer-protection law.
3. Damaged, Defective or Incorrect Items
If an item arrives damaged, is defective, or is not what you ordered, tell us within 7 days of delivery with photographs. We will arrange collection at our cost and, at your election, replace the item or refund you in full. This is separate from a change-of-mind return and is never charged to you.
4. Items That Cannot Be Returned
- Products damaged through misuse, accident or unauthorised repair.
- Products returned without their original packaging or accessories.
- Products bought from a third-party reseller — those are governed by that seller's policy.
- Digital content or software licences already activated, except where faulty.
5. How Refunds Are Paid
Refunds are made to the original payment method. We do not refund to a different account, card or wallet, as a protection against fraud.
- We approve or decline a request within 3 business days of receiving the returned item or the cancellation request.
- Approved refunds are initiated within 7 business days.
- Your bank or card issuer then takes its own time, commonly 5 to 10 business days, to credit you. That part is outside our control.
Where a return is for change of mind, the original shipping charge is not refunded and the cost of return shipping may be deducted. Where the fault was ours, everything is refunded.
6. Warranty Claims Are Separate
A fault that appears after the return window is handled under the Warranty Policy, not this one. A warranty claim is resolved by repair or replacement rather than refund, except where repair and replacement are both impossible.
7. How to Raise a Request
Email contact@adarna.us with your order number, the reason for the request, and photographs if the item is damaged or defective. We acknowledge within 48 hours.
If you are not satisfied with the outcome, escalate through our Grievance Redressal Policy.
8. Your Statutory Rights
Nothing in this Policy limits your rights under applicable United States federal and state consumer-protection law. Where this Policy is less generous than the law, the law applies.